Prepare venue information, lighting conditions, booking workflows and a contact person. Let the actual site survey guide the installation approach.
Give an overview of the playing space
Begin with simple venue details: number of courts, sports offered, indoor layout and entrances. Photos from several angles help the assessment team see obstacles, space above the courts and possible equipment positions.
Bring a floor plan if you have one, but don't wait for a detailed document before making contact. Photos of the real space with a description of normal use can provide enough starting information to arrange a survey.
Look at lighting during actual use
An empty venue photographed at one time may look different during play. Prepare photos or footage from customer sessions with normal lighting. Note areas with different brightness and any external light entering at particular times.
This information helps the team choose useful positions for trial footage. Assessment should include real movement, rather than judging a still image alone. The goal is to record games players can return to and watch.
Describe power, equipment space and network readiness
Gather information about power points, equipment space and the venue's current network. If you don't know a detail, list it for the team to check. Avoid guessing requirements or buying additional equipment before the installation approach is known.
Ask CapCourt what the proposed setup needs, what happens during a power or network problem and who coordinates support. Actual requirements can depend on the venue and the agreed service model.
Prepare your current booking workflow
List existing booking channels, system names, payment methods and the process for moving or canceling a session. If you use several channels, explain who updates the main record and where front-desk staff find the latest information.
For RECLUB, MAP or another system, assess API capabilities and required data with the team. An example of a real booking with personal information removed can explain the workflow more clearly than a system name alone.
Plan the player and staff experience
Decide where customers learn about the service: before booking, before play or after the game. Discuss what staff should help with, such as explaining clip access or forwarding service questions. Use the scope already agreed with CapCourt in these explanations.
Discuss recording notices, video access and clip use in the context of the venue's service. Before launch, appoint a contact person and give staff a consistent answer to basic questions.
Arrange a survey with clear questions
Once the basics are ready, explain your goals — perhaps adding memorable clips for players or connecting booking details with video. Ask about installation approach, budget, service scope and partnership options suited to the space.
CapCourt offers on-site surveys and suitability assessments. Preparation helps the conversation begin efficiently, while final decisions should follow the actual survey and mutual agreement. This checklist is a starting point for that assessment.
This AI-authored article introduces the service and user experience at a high level. Confirm service details and availability for your venue with CapCourt before use.